Explorer employs some of the UK’s best Oracle consultants to deliver a range of technical support services for our customers across the globe and following strict ISO 27001 procedures and processes. Our expertise goes further than supporting Databases; we are in a unique position to be able to offer a holistic service to support your entire investment, and relationship, with Oracle.
By combining our Advisory, Consulting and our Managed Services together, we can design, architect, deploy and support Oracle customers across a wide range of platforms both on premise and in the Cloud.
Our Managed Services are predominantly available to support Oracle Database and Oracle Infrastructure deployments. However, Explorer can also extend the SLA to include Oracle Application Express deployments.
The SLA’s available range from Bronze, Silver and Gold. Each SLA includes monitoring, health checks, production and non-production databases + many other services. The difference between each SLA is the response time to incidents, number of and different types of metrics we will proactively monitor and the number of supported databases.
Other services included in the SLA’s:
|2||Patching and version upgrades|
|6||Recovery and High Availability testing/validation|
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Fairbanks Case Study
“Over the last 5 years, we’ve seen a staggering change in our system performance, and by continuing to work with the support of Explorer, we are confident that we will be able to achieve our growth plans using their state of the art systems.”