Oracle Managed Services

Oracle Managed Services

Gold Standard Oracle Managed Services

Explorer employs some of the UK’s best Oracle consultants to deliver a range of technical support services for our customers across the globe and following strict ISO 27001 procedures and processes. Our expertise goes further than supporting Databases; we are in a unique position to be able to offer a holistic service to support your entire investment, and relationship, with Oracle.

By combining our Advisory, Consulting and our Managed Services together, we can design, architect, deploy and support Oracle customers across a wide range of platforms both on premise and in the Cloud.

“Over the last 5 years, we’ve seen a staggering change in our system performance, and by continuing to work with the support of Explorer, we are confident that we will be able to achieve our growth plans using their state of the art systems.”

Our Managed Services are predominantly available to support Oracle Database and Oracle Infrastructure deployments. However, Explorer can also extend the SLA to include Oracle Application Express deployments.

The SLA’s available range from Bronze, Silver and Gold. Each SLA includes monitoring, health checks, production and non-production databases + many other services. The difference between each SLA is the response time to incidents, number of and different types of metrics we will proactively monitor and the number of supported databases.

Our Managed Services Catalogue includes:

Performance Monitoring

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Proactive monitoring of key metrics such as CPU utilisation and storage IO

Patching And Version Upgrades

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Quarterly patching and major release upgrades can be bundled into the SLA

Monthly Reporting

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You will receive detailed reports about your environments and a record of all tickets raised to demonstrate governance

Security Assessments

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Annual DBSAT assessments will identify security gaps that need to be addressed such as access control and encryption

Bundled Consultancy

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Consulting services can be bundled into the contract for project work such as new implementations

Recovery And High Availability Testing/Validation

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Maintaining adequate system level protection but also recovery is critical so Explorer will manage all this and document it for you

Our Exadata Consultancy Catalogue includes:

Project Example

In 2019, Explorer were invited to bid to provide Exadata and ZFS installation services, as well as providing migration and upgrade services. Explorer’s proposal was 50% the cost of Oracle ACS and provided the customer more assurances on delivery and outcomes. In summary, 75TB of data was migrated from old platforms to Exadata and ZFS, more than 130 Databases migrated and all systems were provisioned, patched and optimised. The project took 5 months to complete and was ahead of schedule.