Oracle Managed Services

Gold Standard Oracle Managed Services
Explorer employs some of the UK’s best Oracle consultants to deliver a range of technical support services for our customers across the globe and following strict ISO 27001 procedures and processes. Our expertise goes further than supporting Databases; we are in a unique position to be able to offer a holistic service to support your entire investment, and relationship, with Oracle.
By combining our Advisory, Consulting and our Managed Services together, we can design, architect, deploy and support Oracle customers across a wide range of platforms both on premise and in the Cloud.

“Over the last 5 years, we’ve seen a staggering change in our system performance, and by continuing to work with the support of Explorer, we are confident that we will be able to achieve our growth plans using their state of the art systems.”
Our Managed Services are predominantly available to support Oracle Database and Oracle Infrastructure deployments. However, Explorer can also extend the SLA to include Oracle Application Express deployments.
The SLA’s available range from Bronze, Silver and Gold. Each SLA includes monitoring, health checks, production and non-production databases + many other services. The difference between each SLA is the response time to incidents, number of and different types of metrics we will proactively monitor and the number of supported databases.
Our Managed Services Catalogue includes:
- Quarterly System Health Checks
- Quarterly System Patch Review, Planning & Execution
- Service Request Triage and Management
- On-Going System Documentation
- Database Managed Services
- High Availability, Backup, DR planning & testing
- System & Component Monitoring
- Performance Monitoring & Capacity Planning
- Software Asset Management Review
- Business Critical Assistance
Performance Monitoring
Patching And Version Upgrades
Monthly Reporting
Security Assessments
Bundled Consultancy
Recovery And High Availability Testing/Validation
Our Exadata Consultancy Catalogue includes:
- System Design & Planning
- Oracle Workload Planning & Consolidation Planning Service
- Standard Systems Installation
- PCA Configuration
- Exadata Software Installation & Configuration
- Platinum Services Advanced Support Gateway Configuration
- Database Software Installation & Configuration
- High Availability, Backup/Recovery and Disaster Recovery Configuration
- Migration Services
- System Patching Review and Deployment
- Pre-Production Readiness Review
- System and Database Documentation
Project Example
In 2019, Explorer were invited to bid to provide Exadata and ZFS installation services, as well as providing migration and upgrade services. Explorer’s proposal was 50% the cost of Oracle ACS and provided the customer more assurances on delivery and outcomes. In summary, 75TB of data was migrated from old platforms to Exadata and ZFS, more than 130 Databases migrated and all systems were provisioned, patched and optimised. The project took 5 months to complete and was ahead of schedule.